HELP/FAQs
 

Q:        What are your office hours?

A:        Our business office is open Monday through Friday from 8:30 a.m. until 5:00 p.m.  We do offer some appointments outside of these office hours. 

Q:        Do we accept Medicare Assignment?

A:        Yes, we do. 

Q:        Where do I call if I have questions after office hours?

A:        If your question is urgent, call our regular office number (309-637-4266).  You will reach the answering service which will contact the physician on call.  If the reason is not urgent, please call during regular office hours. 

Q:        How do I refill my medication?

A:        Please check your medications regularly.  When you need a refill on a prescription, please contact your pharmacy and have them fax the refill request to 309-637-9836.  Please note that in certain circumstances, an appointment may be required prior to refilling your prescription.   

Q:        How do I cancel an appointment?

A:        Please call our office as soon as possible to report your cancellation and to reschedule your appointment.  You may be charged for canceling an appointment.   

Q:        Do you accept my insurance?

A:        Yes, we accept and as a courtesy will bill your insurance.  Although we participate as a provider in many managed care plans, please contact your managed care company for verification of our participation in your particular plan.  You are welcome to contact our office at 309-637-4266 to inquire.  Payment of any deductible or copay amount is expected at the time of service.

Q:        What if I have no insurance?

A:        If you do not have health care insurance, payment is expected at the time of service.