Mental Health FAQ in Peoria, IL
Have questions about mental health services, appointments, providers, or treatment at Associates in Mental Health, SC? Find answers to some of our most frequently asked questions below. If you need additional information, call 309-637-4266.
Office and Services
What Are Your Office Hours?
Our business office is open Monday through Friday from 9:00 AM to 5:00 PM. Some appointments may be available as early as 8:00 AM, with limited evening and Saturday morning appointments.
Do You Offer Bilingual Services?
Yes. Christopher Holly, MSW, LCSW, is fluent in Spanish.
Are Your Psychiatrists Board Certified?
Yes. All of our psychiatrists are certified by the American Board of Psychiatry and Neurology.
Do You Offer Telehealth Appointments?
Yes. We offer HIPAA-compliant telehealth appointments.
Providers and Treatment
What Is The Difference Between A Psychiatrist And A Therapist?
A psychiatrist is a licensed physician who completes medical school and specialized psychiatric training. Psychiatrists can provide psychotherapy and prescribe medications. Other mental health professionals, such as LCSWs and LCPCs, provide evaluation, counseling, and therapy but do not prescribe medications.
What Is An LCSW?
A Licensed Clinical Social Worker (LCSW) is a licensed professional authorized in Illinois to independently provide evaluation, treatment, and prevention of mental and emotional disorders. LCSWs do not prescribe medications.
What Is An LCPC?
A Licensed Clinical Professional Counselor (LCPC) is a licensed professional trained in counseling, psychotherapy, assessment, and diagnosis. LCPCs provide mental health treatment but do not prescribe medications.
Appointments and First Visits
How Do I Make an Appointment?
Call 309-637-4266 between 9:00 AM and 5:00 PM. Our office staff will collect basic information and help schedule an appointment with a provider.
What Can I Expect at My First Appointment?
Please arrive 15 minutes early and bring your insurance card and picture ID. You will complete initial paperwork, meet with your provider for an evaluation, and discuss treatment recommendations and questions.
How Do I Cancel an Appointment?
Call our office as soon as possible to cancel and reschedule. A full office fee may apply for late cancellations or missed appointments.
Treatment and Medication Questions
How Do I Refill My Medication?
Contact your pharmacy and ask them to fax the refill request to 309-637-9836. Depending on the circumstances, an appointment may be required before a refill is provided. Prescriptions are generally not filled on weekends except in extraordinary circumstances.
What Are My Responsibilities During Treatment?
Clients are expected to keep appointments, provide accurate information, participate cooperatively in treatment, ask questions, consider new options, and keep their provider informed about changes that may affect their care.
Insurance and Payments
Do You Accept Insurance and Medicare?
We participate in many managed care plans and accept Medicare Assignment. Call 309-637-4266 to verify participation in your specific plan. Deductibles and copays are expected at the time of service.
What If I Do Not Have Insurance?
Payment is expected before or at the time of service. Please contact our office for payment information.
Privacy and After-Hours Care
How Is My Information Kept Confidential?
Information shared with your psychiatrist or therapist is protected by applicable confidentiality laws, with limited exceptions required by law, such as immediate safety concerns. Contact your provider with questions about privacy and disclosures.
Where Do I Call After Office Hours?
For non-urgent questions, call 309-637-4266 during regular business hours. For an urgent need, go to the nearest emergency department.
What If I Want to Stop Therapy?
If you are considering ending therapy, we recommend making one more appointment to discuss your concerns with your therapist and determine the best next step.
Have More Questions?
Associates in Mental Health, SC, is here to help individuals and families in Peoria, IL, understand their mental health care options. Call 309-637-4266 for more information.